Is Kiwi.com Legit and Reliable? Let’s find out!

Did Kiwi.com appear to you as the cheapest site for flight booking but you’re unsure about its reliability? We’ve investigated the site for you, read the article and at the bottom you’ll find the final assessment.

It’s Kiwi.com Legit and Reliable?

Kiwi.com Overall Rating: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆ 8/10

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WHAT IS KIWI.COM? 🌍

Let’s discover Kiwi.com together, a major online booking platform that has revolutionized the way we plan our trips. Founded in 2012 in the Czech Republic by Oliver Dlouhý and Jozef Képesi, the site has humble origins with the initial name of Skypicker. However, since then, it has thrived, distinguishing itself for its unique and innovative approach to assembling optimal travel itineraries.

IS KIWI.COM LEGIT AND RELIABLE? 🔒

With over 1,200 employees, Kiwi.com is a giant in the online travel booking sector. In 2019, the company recorded an impressive revenue of €1.3 billion. Every day, the platform sells an average of 70,000 seats, offering travelers a wide range of options to meet their travel needs.

Thanks to its extensive network and global presence, in 2022 customers of the site traveled an incredible total of 18.2 billion kilometers. With over 95% of the total global flight content available on its platform, the platform provides users access to over 600 airlines and 299 ground transportation connections.

So YES, Kiwi.com is certainly a reliable company. Its global presence allows the company to provide support and assistance to customers across multiple time zones and geographical regions. Thanks to its solid reputation and extensive network of partners, the company is committed to consistently delivering high-quality service and a secure, reliable booking platform for travelers worldwide.

WHAT SETS KIWI.COM APART? 🚀

The site stands out in the travel booking industry for its innovation and ability to offer unique solutions to travelers. One of the most distinctive features is its approach to assembling optimal travel itineraries through Virtual Interlining. This proprietary algorithm combines flights, trains, and buses from different companies, creating personalized itineraries that often offer significant savings compared to traditional options.

kiwi.com Additionally, Kiwi.com offers a wide range of features designed to simplify the booking and travel experience, such as 24/7 customer service, price alerts to ensure the best possible deal, and the Nomad tool to find budget-friendly destinations based on user travel preferences.

Thanks to these distinctive features, the platform has established itself as one of the leading travel booking platforms, offering users an innovative and convenient way to plan their adventures.

KIWI.COM FEATURES 🛠️

The site offers a wide range of features designed to make the booking and travel experience simpler and more convenient for its users:

• 🌐 Nomad: Their unique multiple destination search tool, Nomad, allows users to input three or more destinations, the duration of stay, and travel dates. In seconds, the Kiwi Code will find the cheapest itinerary possible, allowing them to save time and money.
• ✈️ Throwaway Ticketing: Their throwaway ticketing hack allows users to avoid often expensive one-way fares. Even if set for one-way routes, if an airline sells a round-trip ticket at a lower fare, Kiwi.com will offer the round-trip ticket.
• 🏙️ Hidden City Tickets: Their hidden city hack allows users to reach popular destinations while avoiding high direct route fares. The site will find an itinerary with a stopover at the destination, allowing them to save on the cost of travel.
• 🚌 Self-Transfers: Their travel hack for self-transfers helps users reach any destination, even if airlines do not offer an existing itinerary. They create a travel itinerary with flights from different airlines to ensure users can reach their destination for less.
• 💰 Flight Price Alerts: Their fare alerts monitor flight prices and notify users when they change, allowing them to book at the best possible price without having to continuously check fares.
• 🎟️ Flexible Ticket Options: the site offers three flexible ticket options to suit users’ travel needs.
• 🛡️ Kiwi.com Guarantee: Their Guarantee provides peace of mind during travel, covering cancellations, delays, and schedule changes by carriers.
• 🚗 Multimodal Flight, Train, and Bus Search: The option to search for combined flights, trains, and buses gives users greater freedom in their travels.
• 💱 Reduced Exchange Rate: When users purchase a ticket with Kiwi.com, unfair exchange fees are not charged.

WHAT DO USERS THINK OF KIWI.COM? 💬

One of the main concerns is the handling of customer complaints and issues. As an intermediary, Kiwi is responsible for managing bookings and customer issues, which can lead to delays and complications in resolving matters.

Remember, it’s often preferable to book directly on the airline’s website for good assistance and timely communications on any changes; however, based on my experience, Kiwi also provides adequate levels of assistance.

According to reviews on Trustpilot, the site has received an average rating of 3.7 Stars, based on over 100,000 reviews. While some reviews reflect positive experiences with the service and efficiency in finding affordable deals, others highlight issues with complaint management, transparency in fees, and communication with customer service. It’s important to keep in mind that experiences may vary from individual to individual and that Trustpilot reviews represent only a portion of user opinions.

THE PARTNERSHIP BETWEEN KIWI.COM AND RYANAIR 🤝

In recent years, the tourism sector has witnessed a growing rivalry between airlines like Ryanair and online travel agencies (OTAs) like Kiwi. This dispute, fueled by economic and market control issues, has sparked heated discussions in the travel world. Read here the article “dedicated” Ryanair against OTA travel agencies “

Ryanair and Kiwi.com entered into a strategic agreement in January 2024, which introduced a new dynamic in the competition between airlines and online travel agencies (OTAs).

This collaboration aims to offer customers competitive prices for Ryanair flights and ancillary services through the Kiwi platform, while also providing direct access to the Ryanair.com website without using data scraping methods. This move reflects the increasing importance of consumer protection and the elimination of false contacts in the online booking sector, as airlines and OTAs seek alliances to ensure competitive fares and authenticity of information provided to customers.

CONCLUSIONS AND FINAL ASSESSMENT 🔍

Overall Rating: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆ 8/10

• Transparency: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆☆ 7/10 –> Kiwi.com provides detailed information on the services offered, but some reviews highlight transparency issues in fees and service policies.
• Reliability: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆ 9/10 –> With over 1,200 employees and an extensive global network, Kiwi.com proves reliable in managing bookings and assisting customers, although some reviews have raised concerns about complaint management.
• Convenience: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆ 9/10 –> Kiwi.com offers a wide range of travel options at affordable prices thanks to its innovative approach and various features designed to find the best possible deals.
• Assistance: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆☆ 7/10 –> With its 24/7 customer service, Kiwi.com offers a good level of customer assistance, but some reviews complain about long response times and difficulty in problem resolution.
• Services and Products Offered: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆☆ 7/10 –> Kiwi.com offers a wide range of services and products, including the Nomad tool for multiple destinations, price alerts, flexible ticket options, and a comprehensive guarantee covering cancellations and schedule changes; however, it is currently limited to transportation booking and does not offer hotels and accommodations (it provides the service in partnership with Booking.com).

In conclusion, Kiwi.com offers a wide range of travel options at affordable prices thanks to its innovative approach to flight booking. However, customers should be aware of the potential risks and complications associated with booking through an intermediary.

Before booking, it’s advisable to read online reviews and ratings, as well as fully understand the company’s service and refund policies. Additionally, customers should consider the option of booking directly with airlines or trusted travel agencies to minimize risks and ensure a smooth travel experience.

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Note: The opinions expressed in this article are those of the blog and do not necessarily reflect the views of Kiwi.com. The blog may participate in affiliate programs with Kiwi.com and may receive a commission for bookings made through the links in the article. Users are advised to refer to the official terms and conditions provided by Kiwi.com for further details and updated information.”