Often when you search for a flight or a hotel, the eDreams website appears, but you’re not sure if it’s reliable and safe. Read the complete guide here, and at the end of the article, you’ll find the overall assessment.
eDreams Overall Rating: ⭐️⭐️⭐️⭐️⭐️⭐️☆☆☆☆ 6/10
WHAT IS EDREAMS.COM? 🌍
eDreams.com is an online travel booking platform that allows users to search, compare, and book flights, hotels, vacation packages, and car rentals. With a vast network of partners and suppliers, the site offers a diverse selection of travel options to meet the needs of a variety of travelers. Its intuitive search engine allows users to easily find the best available deals and plan customized trips based on their budget and preferences.
IS EDREAMS.COM A RELIABLE SITE? 🔒
Trust is crucial when it comes to booking travel online, and eDreams.com, in general, is considered a reliable site in the industry. Founded in March 1999 in Silicon Valley by Javier Pérez Tenessa and James Hare, with the support of European and American financial groups such as DCM–Doll Capital Management, Apax Partners, Atlas Venture, and 3i Group, eDreams has a long history of successful operations and millions of satisfied customers worldwide.
Over the years, the company has gone through various stages of development and changes in ownership. In 2000, the company established its headquarters in Barcelona, Spain, and opened an additional office in Milan, simultaneously entering the Spanish and Italian markets. In April 2014, eDreams ODIGEO debuted on the Madrid Stock Exchange, further consolidating its presence in the online travel booking sector.
Therefore, without a doubt, the company behind eDreams is solid and established in the online travel booking sector. However, as is often the case with any online platform, there have been occasional reported issues. In particular, some users have complained about difficulties related to price transparency and customer support under certain circumstances.
IS EDREAMS AFFORDABLE? 💸
One of the main advantages of eDreams is its renowned ability to offer affordable rates on flights, hotels, and vacation packages, especially with plans like Prime, which offer not only exclusive discounts on flights and hotels but also additional benefits like special promotions and dedicated assistance (Prime is a paid service, though..).
Users appreciate the ability to compare prices and snag advantageous deals on this platform. However, it’s important to note that prices may vary based on various factors such as destination, season, and availability. Therefore, it’s always advisable to remain vigilant in searches and book in advance to secure the best prices.
WHAT IS EDREAMS PRIME? 🌟
eDreams Prime is a premium subscription service that offers users access to special rates on flights, hotels, and vacation packages, as well as additional benefits like exclusive discounts and promotional offers. Prime membership entails an annual cost starting from €54, but many users believe that the benefits offered more than compensate for the subscription cost.
Thanks to exclusive discounts and promotions reserved for Prime members, it’s possible to save considerably on travel costs, allowing subscribers to enjoy high-quality travel experiences at affordable prices. However, it’s important to carefully assess whether the benefits offered by Prime justify the annual cost before subscribing. Before deciding to subscribe, it’s advisable to consider your travel pattern and individual needs.
WHAT ARE USER REVIEWS OF EDREAMS LIKE? 📝
User reviews of eDreams are mixed, with some people praising the site for its ease of use and convenient offers, while others complain about issues with price transparency and customer support. On Trustpilot, an online review platform, eDreams has received an average rating of 4.3/5 stars from over 200,000 reviews, reflecting a variety of opinions among users.
However, it’s important to note that there are many negative reviews on Trustpilot and complaints on specialized forums like TripAdvisor or on specialized sites like Altroconsumo.
Some users report negative experiences regarding price discrepancies during the booking process and difficulty in contacting customer support to resolve any issues. These negative reviews highlight the need to pay attention during the booking process and to be aware of potential issues that may arise.
HOW IS EDREAMS CUSTOMER SUPPORT? 🛎️
Customer support is a crucial aspect of any travel booking service, and the quality of customer support can make the difference between a positive and a negative experience. eDreams offers various options to contact customer support, including online chat, email, and phone. However, some reports have highlighted long wait times and difficulty in reaching a customer service representative.
It’s important to note that only eDreams Prime users have access to a dedicated support channel, while all others must follow the standard methods, which often involve very long response times. Nevertheless, many users have reported positive experiences with eDreams customer support. It’s important to keep in mind that experiences may vary depending on the situation and that customer support can be effective in many cases.
WHAT ARE THE MOST COMMON COMPLAINTS? ❌
The most common complaints about eDreams concern price transparency, hidden fees, and difficulty in contacting customer service. Many users have reported price discrepancies during the booking process, with some noting an increase in prices at the final step of booking. This lack of price transparency has led to a sense of confusion and dissatisfaction among some customers.
Additionally, one of the most common complaints is the inadvertent activation of the Prime option. Some users have reported that enrollment in the Prime service was automatically activated during the booking process, resulting in unwanted charges of the annual fee on their credit card. This has sparked frustration and discomfort among users, who have complained about the lack of transparency and clarity in the Prime option activation process.
Finally, many users have encountered difficulty in contacting eDreams customer service to resolve any issues or receive assistance. Long wait times on the phone, delayed responses to emails, and difficulty in reaching a customer service representative have been reported as common issues.
HOW CAN I DEACTIVATE PRIME?
If you wish to deactivate eDreams Prime, you can do so by accessing your account and following the instructions for canceling the subscription. It’s important to note that you may need to complete certain requirements or follow certain procedures to successfully deactivate the subscription, so be sure to carefully follow the instructions provided on the eDreams website.
WHAT ARE THE ALTERNATIVES TO eDreams? 🛒
If eDreams doesn’t fully meet your travel needs, there are several alternatives on the market. Some popular options include Expedia, Booking.com, Kayak, and Skyscanner. Each of these platforms offers its own selection of deals and features, so it’s advisable to explore them to find the one that best suits your preferences.
- Booking.com: It is one of the most popular sites for booking hotels in Europe. Recently, they have expanded their offering to include the possibility of booking flights and other services (thanks to the partnership with Etraveli – the parent company of MyTrip). They offer a wide selection of hotels and services, with an easy-to-use interface and a useful app. However, some users complain about subpar customer service, as highlighted by their low score on Trustpilot.
- Expedia: It’s a great option for those looking for a comprehensive travel agency site. They offer deals on hotels, flights, attraction tickets, and car rentals. Additionally, you can book tours with packages and activities, which can save time and money when planning everything at once.
- Trip.com: It’s another booking site that offers a wide range of travel options often at extremely competitive prices (read our review on Trip.com here).
- Kiwi.com: It’s a preferred choice for many travelers due to its wide range of travel options. Their innovative technology allows you to find unique flight combinations and save time and money. Their intuitive platform and reliable customer service make Kiwi.com an excellent choice for travelers worldwide (read our review on Kiwi.com here).
Always remember to do thorough research and compare the available options before making a booking, to ensure you get the best deal for your travel needs. 🌍✈️”
FINAL GRADE
Overall Rating: ⭐️⭐️⭐️⭐️⭐️⭐️☆☆☆☆ 6/10
- Transparency: ⭐️⭐️⭐️⭐️⭐️☆☆☆☆☆ 5/10 –> the site doesn’t show good transparency in prices: in many cases, at the final moment of booking, users complain about price increases; also, the Prime option is not transparent
- Reliability: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆ 8/10 –> Globally, eDreams is considered reliable, with a long history of successful operations and millions of satisfied customers
- Affordability: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆☆ 7/10 –> eDreams offers affordable rates on flights, hotels, and vacation packages, especially with the Prime option. The additional benefits offered by Prime can make the subscription a advantageous option for many travelers.
- Support: ⭐️⭐️⭐️⭐️⭐️⭐️☆☆☆☆ 6/10 –> Customer support offers various contact options, but some users have reported long wait times and difficulty in reaching a representative. Prime users have access to a dedicated channel, but others may encounter difficulties.
- Services and Products Offered: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆ 8/10 –> eDreams offers a wide range of services, including flights, hotels, vacation packages, and car rentals, covering the needs of a variety of travelers Here all our reviews
Note: The opinions expressed in this article are those of the blog and do not necessarily reflect the opinions of eDreams. See disclaimer for more info