Is Trip.com Legit? Let’s find out the Truth Behind!

If you’ve been on the internet in recent years, you’ve probably heard of Trip.com. The site has made a big name for itself by offering discounted rates on flight bookings, hotels, car rentals, train tickets, and other travel services. But is Trip.com legit? Is it safe to use? And is it really as good a deal as it seems? 🤔💳

In this blog post, we’ll take a closer look at Trip.com and answer all these questions. So whether you’re considering using the site for your next vacation or just want to learn more, keep reading! 📖🔍

Our Rating for Trip.com ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆ 8/10

WHAT IS TRIP.COM?

Trip.com is a global travel services store to help you plan and book your perfect trip. It’s available in 20 languages in 27 countries and regions. The company was founded in 1999, headquartered in Singapore.

If you’re looking for a place to stay on vacation, it could be your go-to site: it offers competitive prices on over 1.2 million hotels in 200 countries and regions available. Additionally, they provide flight booking services to connect 5,000 cities worldwide through 2 million individual routes! 🏨✈️

IS TRIP.COM RELIABLE?

Is Trip.com legitimate and a legitimate website and company? The company has been in business for over twenty years, so you can be assured it’s not a fly-by-night operation.

Trip.com is a safe site to use and offers a wide range of travel-related services, including hotel and flight bookings. And regarding online security, Trip.com is a secure site that uses SSL encryption to protect your personal and financial information. 🔒💻

Trip.com is part of the Trip.com Group, a Chinese publicly traded company and one of the leading global providers of travel services. The Trip.com Group also owns Skyscanner and CTrip, two other well-known travel sites.

Furthermore, it has been in operation for over 20 years and has earned a solid reputation for customer satisfaction. 👍🌟

WHY IS TRIP.COM SO AFFORDABLE?

When it comes to booking in the travel industry, everyone wants to get the best deal possible. And while there are many different ways to save on travel costs, one of the easiest is to use Trip.com. It’s one of the top travel sites, and for good reason: they consistently offer low prices for flights, hotels, and more.

But how do they do it? Part of the answer lies in their low overhead costs. By selling directly to consumers online, they avoid the high costs associated with traditional brick-and-mortar travel agencies.

Additionally, they pass on part of the commission received from hotels and airlines to their customers at lower prices, which means you can often find even better deals on Trip.com than elsewhere. 💰🎫

HOW TO USE TRIP.COM

Whether you’re booking flights, hotels, or activities, the site can help you find the best deals. Here’s a step-by-step guide to using it to book your next vacation:

Enter your destination, departure date or check-in date, number of nights, rooms, and guests, and any keywords into the search bar. You can also specify your preferred hotel amenities, such as “free breakfast” or “pool.”

Click the “Search” button, and a list of results will appear. You can then filter the results by price, rating, or user reviews.

Once you’ve found the hotel or flight booking you’re interested in, click the “Details” button to learn more. Here you’ll find information on pricing, amenities, and user reviews.

If you’re satisfied with the hotel or flight and want to book it, click the “Book Now” button. You’ll then be directed to a page where you can enter your contact and payment information.

Once the booking is complete, you’ll receive a confirmation email with your booking number. Be sure to save this email or print it out, as you’ll need the booking details when checking in at the hotel or flight. 🖱️🛎️

GETTING THE MOST OUT OF TRIP.COM

The site offers many great deals, but there are some things you can do to make sure you get the most out of the site:

Plan ahead: The earlier you start planning your trip, the better chance you have of finding good deals. Try to have a rough idea of when you want to travel and your budget before you start searching.

Be flexible: If you’re flexible with your travel dates and destination, you’ll have a better chance of finding low prices.

Compare prices: Once you’ve found a hotel or flight booking you’re interested in, check the ticket price on other websites to make sure you’re getting the best deal.

Read reviews: Before booking a hotel or flight, read reviews to get an idea of what other travelers have experienced.

Join their loyalty program: Trip.com offers two loyalty programs called Trip Coins and Trip Membership (click to read detailed articles). Registration is free and gives you access to discounts, depending on your travel habits. You can also earn Trip Coins by booking hotels, flights, and activities through the site. So, if you regularly book hotel rooms, you can get extra discounts on your next trip.

Use the app: Trip.com also offers a handy mobile app that can make booking trips even easier. The app allows you to search for hotels and flights, compare prices, read reviews, and more from your smartphone or tablet. You can also use the app to keep track of your booking reference and receive notifications about changes or updates to your itinerary. 📱✨

WHAT PEOPLE ARE SAYING ABOUT TRIP.COM?

If you’re looking for a travel site with a great reputation, Trip.com is worth considering. The company has a Trustpilot consumer rating of 4.2 out of over 70,000 reviews. This gives them a TP score of “Very Good”; it’s important to note that the company’s customer service agents have responded to 94% of negative reviews by offering further assistance, so it seems they’re intent on improving their customer service.

Customer service is also available 24/7 in different languages and with additional centers in Edinburgh, Tokyo, and Seoul.

Most reviewers seem satisfied with their customer experience, with 75% giving 4 or 5-star reviews. Many praise the site for its wide selection of hotels and destinations and for its user-friendly interface. There are also several positive reviews from people who have had great experiences with their customer success team.

Their customer service contact information is easy to find, and there’s a contact number to call if you want to speak to a human rather than use the online chat. 👀🌟

IS TRIP.COM LEGIT? SHOULD YOU WORRY ABOUT COMPLAINTS?

If you’re planning a trip, you might be wondering if Trip.com is the right choice. After all, there have been some negative reviews circulating. But here’s the thing: every company will have complaints about unsatisfactory service. It comes with the territory.

The important thing is how the company handles those complaints once someone has contacted customer service. And from what we can see, Trip.com takes customer service quite seriously. They have a dedicated team that responds to every complaint and works to resolve the issue.

Some common complaints revolve around the unpleasant experience of a hotel room not living up to expectations. Unfortunately, this is something that can happen with any travel site, not just Trip.com. However, it seems the company is responding when this happens.

Another issue seems to revolve around sudden changes to travelers’ flight itineraries, which can be a major inconvenience when trying to plan a trip. This, too, is something that can happen with any travel company, as it depends on the airline, not Trip.com.

If an airline cancels a flight, changes a flight date, or makes other changes to the flight, this would be an issue regardless of which company booked the trip, or even if they booked directly with the airline.

Hidden fees are another sticking point in some negative reviews. However, they seem to be due to reasons like service fees of their credit card company’s international service and not necessarily Trip.com’s fault.

And finally, some customers have complained in their reviews about being charged a cancellation fee for accidentally booking a flight for the wrong date or destination and then canceling it later.

All airlines have their own refund and cancellation policy, which is outside of Trip.com’s control, so to avoid having to make a refund or cancellation request, make sure the information on the booking details page is all correct before pressing the button for your airline tickets!

You don’t want to make the mistake of thinking you booked a round-trip flight when you didn’t. 🔄🛫

ARE THERE FAKE HOTEL REVIEWS ON TRIP.COM?

There has been some speculation regarding fake hotel reviews on Trip.com. However, it’s important to remember that this is an issue with any travel site. Fake reviews are written by people who have never stayed at the hotel to either improve or defame the property’s reputation.

That being said, Trip.com has measures in place to try to combat this issue by only allowing reviews from verified guests.

With Trip.com’s rewards, travelers can earn TripCoins when they write reviews of their stays and submit them to the website. These can be used to get discounts on future flight bookings, making it convenient for the traveler to write an honest and accurate review.

So, if you’re worried about fake hotel reviews, Trip.com is probably as valid a choice as any other. 🏨👍

ALTERNATIVES TO TRIP.COM

If you’re looking for alternatives, there are a few options out there. My advice before booking is to look at several sites at once… often it’s easy to find the same hotel or flight at different prices depending on the site

• BOOKING.COM Booking.com is perhaps the most popular site for booking hotels in Europe. It recently added the ability to book flights and other services as well. Without a doubt, they have the highest number of hotels and services and offer an easy-to-use interface, a helpful app, and 24/7 customer support. Although Booking.com might be a popular travel site, it seems to lack good customer service, and its Trustpilot score is a measly 1.3, with one-star reviews making up 64% of the total 📚❌
• EXPEDIA If you’re looking for a great travel agency website, Expedia is an excellent option. With Expedia, you can easily find deals on hotels, flights, attraction tickets, and car rental companies. You can also book tours with packages and activities. This can save you time and money when booking everything at once. Expand your horizons by checking out Expedia. 🌎🔍
• 🌟 MY FAVORITE 🌟 KIWI.COM The site offers a wide range of travel options, making planning your adventures a breeze. With their innovative technology, you can find unique flight combinations and save time and money. Their intuitive platform and reliable customer service make Kiwi.com an excellent choice for travelers worldwide🌟✈️

FINAL GRADE ON TRIP.COM

Our Rating for Trip.com ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆ 8/10

• Transparency: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆ 9/10 –> Trip.com offers a clear and comprehensive overview of its services and prices. Customer reviews are presented transparently, allowing potential travelers to make informed decisions.
• Reliability: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆ 9/10 –> With over 20 years of experience in the travel industry and a solid reputation, Trip.com is recognized as a reliable and stable company.
• Convenience: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆ 9/10 –> Trip.com stands out for offering competitive prices on a wide range of travel services, including flights, hotels, and activities. Loyalty programs and additional promotional offers make the booking experience even more convenient.
• Support: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆ 8/10 –> While Trip.com offers 24/7 customer service in various languages, there may be room for improvement in terms of support.
• Services and Products Offered: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️☆☆☆ –> 7/10 Trip.com offers a wide range of travel services, including flight, hotel, activity bookings, and vacation packages; however, in some locations, not many hotels and accommodations are available.

So, is Trip.com legit? In my opinion, yes! The company has been in operation for over 20 years and is one of the most established online travel agencies. Their Trustpilot score is higher than that of some of their competitors, so customer service is quite decent, and they always seem to have great deals on hotels and flights.

However, it’s always a good idea to do some research to make sure you’re getting the best deal possible. Thanks for reading, and happy travels! 🌟✈️

Read here the guide on the Free TRIP COINS program to collect discounts by booking

Read the guide on the Free TRIP.COM Membership program for incredible benefits

Here are all our reviews

The opinions expressed in this article are those of the blog and do not necessarily reflect the views of Trip.com. The blog may participate in affiliate programs with Trip.com and may receive a commission for bookings made through the links in the article. Users are advised to refer to the official terms and conditions provided by Trip.com for further details and updated information.